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Business VoIP Telecommunications FAQs
Answers to most frequently asked questions about voice over IP phone systems for business.
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Q: What is VoIP?
A: Voice over Internet Protocol (VoIP) is an internet-based technology that provides the ability to make and receive phone calls over an internet connection, rather than traditional analog PSTN (Public Switched Telephone Network) lines.
Q: What are the advantages of VoIP business phones over analog PSTN lines?
A: VoIP telecommunications solutions for business include digital, "PBX" features that are not frequently available on PSTN lines. For example voicemail to email, auto attendant, call forwarding, call recording, conference calling, customizable music-on-hold, etc.
Q: What is Quality of Service (QOS)?
A: QoS is a networking term referring to a guaranteed network throughput level achieved by assigning priority levels to applications using the internet network on which the VoIP telecommunications system is hosted upon. By assigning higher priority to voice over internet communications, than data traffic, the quality of voice traffic can be guaranteed.
Q: What does our business need to implement VoIP telecommunications?
A: A high speed Internet connection and VoIP Telecommunications System Hosting and Telephone.
Q: Is a computer required to make or receive VoIP phone calls?
A: You have the option of using your computer to place and receive phone calls using a VoIP "softphone", however the foundation of your system can leverage existing telecommunications hardware using PolyCom 501 VoIP handsets.
Q: Can I use the Internet while making VoIP telephone calls?
A: Yes! This is why hosted VoIP solutions are so valuable. Logical Net uses call prioritization software to guarantee call quality by prioritizing phone calls made on the internet connection over data or web internet usage.
Q: Can Voip Business phone systems make and receive calls on PSTN lines?
A: Yes! VoIP business customers can make and receive calls to or from traditional phone or PSTN lines, including local, long distance and international calls.
Q: Can we keep our existing business phone number when we switch to a VoIP telecommunications system?
A: Yes! Logical Net can transfer your existing phone numbers, including toll-free numbers.
Q: What are IP PBX VoIP Phone Systems?
A: IP PBX (Private Branch Exchange) VoIP phone is a fully functional telecommunication system providing progressive service and "PBX" business phone features such as call transfer, conference calling, auto-attendant, automatic call routing, conference calling, voicemail to email, music-on-hold, and auto-attendant.
Contact Us for More Information
866-623-0189
Refer to our VOIP FAQs or What Your Business Should Know about VoIP Phone Service to determine which VoIP service is right for your business.
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